Privacy
Privacy Policy
This page describes Seldon's current product behavior for customer data. It should be reviewed by counsel before broad marketing or customer contracting.
Last updated: July 9, 2026
Audit retention
We retain customer API data for audit, billing, reliability, security, debugging, and product operation.
No resale
We do not resell customer prompts, outputs, traces, cached responses, or API traffic.
No generalized training
We do not use customer prompts, outputs, traces, or cached responses to train generalized AI models.
BYOK handling
BYOK provider keys are used for the request and are not stored by Seldon.
Data We Process
Seldon may process account, authentication, workspace, API key metadata, billing, usage, routing, trace, request, response, cache, support, and security records. API key metadata can include names, prefixes, status, limits, and timestamps; raw keys are shown only at creation or reveal time.
API traffic can include prompts, inputs, outputs, model choices, provider choices, token counts, latency, costs, headers needed for routing, request identifiers, error details, and trace records. Trace payload capture redacts sensitive headers and secret-like values before storage.
Why We Retain Data
We retain API data and operational records to bill accurately, operate and secure the router, debug incidents, investigate abuse, support customers, improve product reliability, maintain audit trails, and power Seldon features such as Activity, Trace Audit, cache visibility, and compiled-path analysis.
Retention And Deletion
Current default trace payload retention is 90 days. Dashboard trace detail is currently limited to a 30-day availability window, and payload references are shown only to workspace admin or owner roles when payloads have not expired.
Some records may be retained after a deletion request where needed for billing, audit, security, legal, dispute, backup, or abuse-prevention purposes. Deletion and export requests can be sent to Seldon support using the contact channel in your account or customer agreement.
Providers And Subprocessors
Seldon routes requests to configured model providers and uses infrastructure, authentication, billing, analytics, and support vendors to operate the service. Model providers receive the request data needed to complete the selected model call. See the Subprocessors page for the current public vendor table.
Cookies And Analytics
Seldon may use cookies, hosted platform telemetry, and web analytics to operate the site, understand aggregate product usage, detect abuse, and improve reliability. We do not use those tools to resell customer API traffic.
Privacy Rights
Depending on where you are located, you may have rights to access, correct, delete, or export certain personal information, or to object to certain processing. We will respond according to applicable law and the relevant customer agreement, while preserving records required for audit, security, billing, legal, and operational purposes.